FAQ –frequently asked questions

Is the packaging discreet?

To ensure your proposal remains a surprise, we send our parcels with a neutral sender. Nothing from HANDMADE-ENGAGEMENTRINGS.com can be read on the outside of the parcel.

As soon as your parcel has been shipped, we will inform you about your tracking number by e-mail. This way you are always informed about the current status of your shipment.

How long does the shipping take? 

The delivery time is shown on the product pages on the right hand side, below the price. Selected models will be delivered in only a few days. Once your order has been dispatched, you will receive an email with a tracking link.

If you are in a hurry, it is best to call us before placing your order.

Is the ring insured on the way?

Yes, all rings are insured for the full amount of the purchased price until you hold your package in your hands.

If a ring is lost during shipment, we will replace it quickly.

Where is my order?

You can obtain information about the current status of your order in our workshop at any time by calling +44 20 380 832 99 (Mon - Thu: 8 a.m. - 6 p.m. and Fri: 8 a.m. - 3 p.m.) or sending an email to info@handmade-engagementrings.com

As soon as your parcel has been shipped, we will inform you of your tracking number by email. This way you are always informed about the current status of your shipment.

What are the shipping costs?

Our standard shipping is free of charge. Within Europe, Lichtenstein, Norway and Switzerland we pay for the shipping costs as well as for returns.

If you need the ring really fast, you can choose the express shipping option when ordering. Express shipping costs 29 Euro and is recommended for all engagement rings that are available immediately. Look for the express symbol.

How can I pay?

On HANDMADE-ENGAGEMENTRINGS.com you can pay by advance payment, PayPal (also by using PayPal with direct debit) and credit card.

Would you rather pay your engagement ring in instalments? Then contact us, together we will find a solution!

Your personal data is safe with us. The transmission is always encrypted and cannot be read. All transactions are secured with SSL-certificates.

The ring does not fit. What should I do?

That's no problem at all. A ring size change of unengraved engagement rings is one of our free services. Simply use our return portal to return the ring.

If you want to find out the right size, you can do so very easily on our ring size page.
 

How do I return an item?

Should you or your partner not be satisfied with the engagement ring, you can easily cancel the purchase within 50 days and return the ring to us - free of charge.

Simply use our return portal (recommended) or fill out our online cancellation form. The period begins upon receipt of the goods.

We will refund the purchase price as soon as we have received the returned ring.

It is important that the ring has not been worn, other than for the fitting. Additionally you need to return the goods complete, in their original undamaged condition and without any damage to the original packaging.

However, we will still take your engagement ring back even if your partner has already worn it. We will only charge you a fee of 35 Euro for reconditioning it, which we will hold back when refunding the purchase price. 

Please send goods to:

Alexander Scholl

Gueterstr. 6

75177 Pforzheim

Can I return engraved rings?

Yes, you can also cancel the purchase of an engagement ring with engraving, or change your ring size within 50 days of purchase. This way you can plan your proposal without rushing.

1. Ring size change without engraving

If you do not know the exact ring size, please order the ring without engraving first. After you have proposed to your partner, you can request to return the ring free of charge on our return portal and we will re-size ring to your desired size within 7 working days and add your engraving. This service is completely free of charge.

2. Ring size change with engraving

To re-size engraved ring, we need about 60 minutes including the new engraving. In some cases we have to melt the ring down completely and take out the diamond.

Therefore, we charge a fee of 35 Euro for re-sizing of rings that have already been engraved.

How much does it cost to recondition worn rings?

Within the first three years after purchase you can send in your worn ring for a reconditioning. Select "REPAIR" in the returns portal. We will clean the ring and work up any marks. Afterwards it will shine, like it did on the first day.

For all rings with a purchase price over 500 Euro reconditioning is free of charge. For all other rings we charge a flat rate of 35 Euro.

What does the „VR“ embossing in the inside of the ring stand for?

VR is our hallmark, a seal that is embossed in every ring which we quality guarantee. The other designations in the ring band also contain information on diamond quality and the precious metal processed.

Why isn't there a logo on the ring case?

We are convinced that the moment of the proposal only belongs to you and your partner. In this emotional and significant moment we do not want to distract you with a logo.

Didn't find what you were looking for? Just give us a call: +44 20 380 832 99 (Mon - Thu: 8 a.m. - 6 p.m. and Fri: 8 a.m. - 3 p.m.) or send an email to info@handmade-engagementrings.com. We will help you!