Excellent customer service

Our customers are close to our hearts. Since we know that the engagement ring is an important symbol for one of the most emotional moments in the lives of two people, we maintain our online shop with a lot of love and enthusiasm and give helpful tips on the subject of getting engaged. We are convinced that HANDMADE-ENGAGEMENTRINGS.com is much more than a workshop with an online shop for rings. We are your reliable partner before, during and after the purchase of your engagement ring, in other words: experts for the most beautiful question in life.

An overview of our services:

Neutral dispatch of the engagement ring package

To ensure your proposal remains a surprise, we send our parcels with the sender Alexander Scholl. On the outside of the package you won't find any information about engagement rings. We will send you a tracking number by email on the day of the shipment, so you know when you receive your order.

Guarantee of quality

In our manufactory we put special emphasis on the perfect quality and the precised manufacture of your engagement ring. Continuous quality assurance is a matter of course for us. However, in case there are any imperfections on your partner's engagement ring, we will usually repair the piece of jewellery for you completely free of charge. 

Free expert advice

If you have any questions during or after your order, please do not hesitate to contact us. You can reach our friendly and competent service staff via our live chat, by phone under +44 20 380 832 99 (Mon - Thu: 8 a.m. - 6 p.m. and Fri: 8 a.m. - 3 p.m.) or via e-mail at info@handmade-engagementrings.com. We will be happy to help you choose the right piece of jewellery and answer any other questions you may have about our offer. 

50 days voluntary right of withdrawal

We are convinced of the excellent quality of our jewellery. We therefore offer you - beyond the legal withdrawal period - a total of 50 days to take a close look at your pice of jewellery. If you or your partner are not satisfied with the engagement ring, you can return it to us free of charge within 50 days. This also applies to engraved rings. We will take back your engagement ring even if your partner has already worn it. We will only charge you a lump-sum of € 35 for the refurbishment, which we will hold back when refunding the purchase price. 

Free engraving with live preview

All our rings can be engraved with up to 30 characters - free of charge. For the engraving you can choose from 3 different fonts and 4 symbols. And the highlight: Even before you place the ring in your shopping bag  you can view the engraving in real time.

Free shipping and returns

Within Europe, Lichtenstein, Switzerland and Norway we take over the shipping and return costs for you. You might ask yourself "And what do I do if the ring doesn't fit?". That's no problem either: a free ring size change is also one of our services.

Free ring size change

If the ring does not fit, you can request a one-time free ring size change for unengraved engagement rings from us. Engraved rings often have to be newly produced, therefore we charge a change fee of 35 Euro for engraved rings. The change of the ring size is handled simple: Just use our return portal for the return.

Flexible payment options

You can pay using advance payment, Paypal (also by using Paypal with direct debit) or credit card. The transmission of your data is encrypted and secured with SSL certificates. Would you like to pay by instalments? Talk to us, together we will find a solution. 

True love grows...

With our "True Love Grows" program, you can "exchange" the diamonds and engagement rings you have purchased from us for a new and larger diamond at any time. Here we charge your gemstone at the current daily price. This way not only your love grows, but also the diamond that expresses your love.